Returns & Cancellations

We hope you love your Glow Mates! If you’re not completely satisfied, you can return eligible items within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include the original packaging.
• Include proof of purchase.
• Be securely packaged to prevent damage during transit.

Please do not attach labels or tape directly to the product’s original packaging.

Returning your order

1. Contact our customer support team to request a return.
2. Carefully package your item.
3. Send your parcel to our returns address (provided by customer support).
4. Keep your tracking number until your refund has been processed.

Customers are responsible for return postage unless the item is faulty or we sent the wrong product.

Yes.

If you’d like a different Glow Mate or need a replacement, please contact us within 30 days of receiving your order.

Once we receive and inspect your returned item, we’ll dispatch your replacement (subject to stock availability).

Returned items must be:

• Unused
• In their original packaging
• Complete with any accessories included

Yes—but only before your order has been dispatched.

If your order hasn’t yet been shipped, we’ll happily cancel it and issue a full refund.

Once an order has been dispatched, it must be returned following our standard returns process.

To request a cancellation, contact us as soon as possible at:

glowmates@odescy.co.uk

After your return arrives, our team will inspect it.

If approved:

• You’ll receive a confirmation email.
• Your refund will be issued to your original payment method.
• Most refunds appear within 5–10 working days, depending on your bank or payment provider.

During busy periods (such as Christmas), refunds may take slightly longer.

If your refund hasn’t appeared:

1. Check your bank account.
2. Contact your card provider or bank, as refunds can sometimes take several business days to process.
3. Check that you’ve received our refund confirmation email.

If you’re still experiencing issues, please contact us and we’ll be happy to help.

We’re sorry!

Please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We’ll arrange a replacement or full refund as quickly as possible.

If you have any questions regarding returns, cancellations, or your order, please contact us.

Email: glowmates@odescy.co.uk

Response Time: We aim to reply within 1–2 business days.