Privacy Policy

Last Updated: July 2026

At Odescy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Who we are

Odescy is an online retailer specialising in collectible toys and accessories, including our Glow Mates collection.

Website: odescy.co.uk

Contact Email: glowmates@odescy.co.uk

What Information We Collect

When you use our website or place an order, we may collect:

  • Your name
  • Email address
  • Billing and delivery address
  • Telephone number
  • Payment information (processed securely through our payment providers)
  • Order history
  • IP address and browser information
  • Any information you provide when contacting customer support

We only collect information that is necessary to provide our services.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and delivery notifications
  • Improve our website and customer experience
  • Prevent fraud and maintain website security
  • Comply with legal obligations

If you choose to subscribe, we may also send you newsletters and promotional emails. You can unsubscribe at any time.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Keep items in your shopping basket
  • Remember your preferences
  • Improve website performance
  • Analyse visitor traffic
  • Provide a secure shopping experience

You can disable cookies through your browser settings, although some features of the website may not function correctly.

Comments

If comments are enabled on our website, we collect the information you provide when submitting a comment, along with your IP address and browser information to help prevent spam.

Approved comments may be publicly visible.

Media

If you upload images to our website (for example, as part of a product review), please avoid including embedded location information (EXIF GPS data), as this information may be accessible to other visitors.

Sharing Your Information

We never sell your personal information.

We may share your information only with trusted third parties who help us operate our business, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • Email service providers
  • Fraud prevention and security services

These companies only receive the information necessary to perform their services.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Meet legal, tax, and accounting requirements
  • Resolve disputes

After this period, your information is securely deleted or anonymised where appropriate.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While no online service can guarantee complete security, we continually work to keep your information safe.

Third-Party Services

Our website may contain links to third-party websites or use services such as payment gateways, analytics providers, or social media platforms.

We are not responsible for the privacy practices of these external services. We encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Odescy

Email: glowmates@odescy.co.uk

Website: odescy.co.uk